Primark launches click-and-collect in London

Primark has extended its click-and-collect trial to 32 additional stores, enabling consumers in Greater London to shop online for the first time across the fashion retailer’s extensive range of children’s and childcare products.

The click-and-collect trial, launched in November 2022, started with 25 stores in the North West of England, South and West Yorkshire and North Wales, including Manchester, Liverpool, Blackburn, Carlisle, Sheffield and Wrexham.

Primark said at the time the service was being introduced to satisfy what it called “unmet demand”, while attracting existing and new customers to drive additional in-store sales.

The roll-out in London will mean stores, including flagship Primark on Oxford Street, as well as Bluewater, Lakeside and Westfield White City and Stratford shopping centres, will offer click-and-collect on more than 1,500 products, as well as smaller locations like Tooting and Woolwich.

The launch comes ahead of the start of the school year and will allow customers to shop online from a wide range of children’s clothing and nursery products, such as t-shirts, sweatshirts, hoodies and pajamas, before picking them up at their designated store on the day of their choice.

Primark children’s clothing available from a click-and-collect trial Credit: Primark

Kari Rodgers, UK Retail Director at Primark, said in a statement: “This is a really exciting time for us as we take our Click+Collect trial to the next level and bring it to 32 of our stores in and around London. This means the service is now available in around a third of our UK stores, giving even more customers the choice and convenience of Click+Collect offers and a complementary experience across our stores.

“The feedback we’ve received from customers in stores already in the trial has been really encouraging, so we’re looking forward to learning more as we expand the trial.”

The rollout follows Primark’s announcement that it plans to lower the price of hundreds of its popular autumn/winter children’s clothes to help boost family finances during the cost of living crisis.

Primark children’s clothing available from a click-and-collect trial Credit: Primark

The 32 London Primark stores joining the click-and-collect trial are:

Bexleyheath, The Broadway, DA6 7HF

Bluewater, Upper Thames Walk, DA9 9SQ

Bromley, 162 High Street, BR1 1HE

Charlton, Brocklebank Business Park, SE7 7SX

Croydon, 5 – 9 North End, High Street, CR9 1SX

Dartford, 58 – 60 High Street, DA1 1DE

Ealing, Ealing Broadway Centre, W5 5JY

East Ham, 51 High Street North, E6 1HZ

Hackney, 365 – 371 Mare Street, E8 1HY

Hammersmith, Kings Mall, W6 0PZ

Harrow, St. Ann’s Shopping Centre, HA1 1AT

Hounslow, 165 – 169 High Street, TW3 1QL

Ilford, 129-133 High Rd, IG1 1DE

Kilburn, 54 – 56 High Street, NW6 4HJ

Kingston, 76 Eden St, KT1 1DJ

Lakeside Mall, RM20 2ZP

London Oxford Street East, 14-28 Oxford Street, W1D 1AU

London Oxford Street West, 499 – 517 Oxford Street, W1K 7DA

Lewisham, Lewisham High Street, SE13 6JL

Peckham, 51-57 Rye Lane, SE15 5EY

Romford, 33 – 35 South Street, RM1 1NJ

Staines, Elmsleigh Shopping Centre, TW18 4QB

Stratford, Westfield Stratford City, E20 1EL

Sutton, Saint-Nicolas Shopping Center, SM1 1AX

Tooting, 31 – 39 Mitcham Road, SW17 9PA

Uxbridge, 1 Checkers Mall, UB8 1LN

Wandsworth, 32-34 Southside, SW18 4TF

Watford, 109-111 High Street, WD17 2TA

Wembley, 508 High Road, HA9 7BS

White City, Westfield London Shopping Centre, W12 7GF

Greenwood, The Mall, High Road, N22 6YQ

Woolwich, 18 – 28 Hare Street, SE18 6LZ

Primark children’s clothing available from a click-and-collect trial Credit: Primark

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